pu9 Privacy Policy
Your privacy matters at pu9. This policy explains in plain terms exactly what personal data we collect, why we collect it, how we store and protect it, and what rights you have as a player on our Bangladesh platform.
Introduction
pu9 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every player who registers on the pu9 platform at pu9.pro. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, how long we retain it, and the rights available to you in relation to your own data.
By creating a pu9 account or continuing to use the platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the pu9 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you have any questions about how your data is handled, please contact us at [email protected].
Our Privacy Principles
Data Minimisation
We only collect personal data that is strictly necessary for operating the platform, processing transactions, and complying with applicable regulations. We do not collect data we do not need.
Purpose Limitation
Data collected for one purpose — such as processing a bKash deposit — will not be repurposed for unrelated activities without your explicit consent or a valid legal basis.
Storage Security
All personal data is stored on encrypted servers protected by firewalls, intrusion detection systems, and access controls. Only authorised pu9 personnel with a documented business need may access player records.
Accuracy & Access
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. We will action verified requests within five business days.
Transparent Processing
We are transparent about what data we collect and why. This policy is updated whenever our data practices change, and we notify registered players of material changes before they take effect.
No Data Sales
pu9 does not sell, rent, or commercially exploit your personal data to any third party. Data shared with partners is strictly limited to what those partners need to deliver their contracted services to pu9 and its players.
Data We Collect
pu9 collects personal data through several channels including account registration, payment processing, platform usage, and communications with our support team. The categories of data we collect are set out below.
1 Identity & Contact Data
When you register a pu9 account, we collect:
- Full legal name
- Date of birth (to verify the 21+ age requirement)
- Mobile phone number registered in Bangladesh
- Email address
- Residential address (for KYC verification purposes)
- Government-issued identification document details (where KYC verification is triggered)
2 Financial & Payment Data
To process deposits and withdrawals, we collect payment-related information including:
- bKash, Nagad, Rocket, or Upay mobile wallet numbers
- Bank account numbers and bank names (for direct bank transfer players)
- USDT wallet addresses (for cryptocurrency players)
- Transaction identifiers and timestamps
- Deposit and withdrawal amounts in BDT or USDT
Full payment credentials such as bKash PINs or bank passwords are never transmitted to or stored by pu9. Payments are processed via encrypted channels directly through the payment provider.
3 Technical & Usage Data
When you access pu9, our systems automatically log certain technical data, including:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session start and end times
- Pages visited and features used within the platform
- Game session records (games played, stakes, outcomes)
- Referral source (if you arrived via a partner link)
4 Communications Data
If you contact pu9 support via email or live chat, we retain records of that correspondence including the content of messages, timestamps, and the resolution outcome. This data is used to improve our service quality and to maintain a record of interactions for dispute resolution purposes.
5 Cookies & Tracking Technologies
pu9 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse aggregate platform usage. The following categories of cookies are used:
- Essential cookies — required for the platform to function. Cannot be disabled.
- Analytics cookies — help us understand how players navigate the platform. Aggregated and anonymised.
- Preference cookies — store your language and display preferences.
You may manage non-essential cookies through your browser settings. Disabling essential cookies may impair platform functionality.
How We Use Your Data
The table below summarises the primary purposes for which pu9 processes personal data and the legal basis for each processing activity.
Data Sharing & Third Parties
6 Payment Processors
pu9 shares payment-related data with licensed payment processors including bKash, Nagad, Rocket, and Upay, and with banking partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Data shared is limited strictly to what is required to complete the transaction. These processors operate under their own privacy policies and are contractually bound to protect your data.
7 Game Studios & Technology Providers
pu9 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, limited session and stake data may be shared with the relevant studio to facilitate game delivery. No personally identifiable information beyond an anonymised player identifier is shared with game studios.
8 Legal & Regulatory Disclosure
pu9 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or regulatory instruction. We will comply with all legally binding requests while taking reasonable steps to protect player privacy to the extent the law permits.
9 No Commercial Data Sales
pu9 does not and will not sell, rent, lease, or commercially trade your personal data to any third party for their own marketing, advertising, or analytics purposes. Any data shared with partners is subject to strict data processing agreements and is used solely to deliver contracted services to pu9 and its players.
Data Retention
10 Retention Periods
pu9 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention schedule is as follows:
- Active account data — retained for the duration of the account relationship plus 5 years after account closure.
- Transaction records — retained for a minimum of 7 years in accordance with financial record-keeping obligations.
- KYC documents — retained for 5 years from the date of verification or account closure, whichever is later.
- Support communications — retained for 3 years from the date of the final communication.
- Technical/usage logs — retained for up to 12 months in aggregated or anonymised form.
- Self-exclusion records — retained permanently to prevent re-registration during an active exclusion period.
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual.
Your Data Rights
As a pu9 player, you hold meaningful rights over your personal data. To exercise any of the rights listed below, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and action it within 5 business days where technically feasible.
11 Right of Access
You have the right to request a copy of the personal data pu9 holds about you, including the categories of data, the purposes of processing, and any third parties with whom it has been shared.
12 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic account information directly within your account settings.
13 Right to Erasure
You may request deletion of your personal data where: (a) the data is no longer necessary for the purpose it was collected; (b) you withdraw consent and no other legal basis applies; or (c) the data has been processed unlawfully. Please note that deletion requests may be subject to legal retention requirements — for example, transaction records must be kept for a minimum of 7 years and cannot be erased on request.
14 Right to Restrict Processing
You may request that pu9 restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved. Restricted data will be stored but not actively processed until the restriction is lifted.
15 Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect processing that took place before the withdrawal.
Security Measures
16 Technical Safeguards
pu9 implements industry-standard security measures to protect personal data against unauthorised access, loss, alteration, or disclosure, including:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Multi-factor authentication for internal system access
- Regular independent security audits and penetration testing
- Automated intrusion detection and real-time threat monitoring
- Role-based access controls limiting staff access to player data
17 Your Responsibilities
While pu9 takes robust steps to protect your data on our end, account security is a shared responsibility. You must keep your login credentials confidential and must not share them with any third party. If you suspect unauthorised access to your account, contact [email protected] immediately. pu9 will never ask for your full password via email, chat, or telephone.
Updates to This Policy
18 Policy Amendments
pu9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email or by a prominent notice on the platform at least 7 days before the changes take effect. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the platform after the effective date of an update constitutes acceptance of the revised policy.
Questions About Your Privacy
✉ Contact Our Privacy Team
For any privacy-related enquiries, data rights requests, or concerns about how your personal data is being handled, please reach out to the pu9 support team directly. All privacy enquiries are treated with strict confidentiality.
Email: [email protected]
Response time: within 1 business day (Bangladesh Standard Time, UTC+6)
Data rights requests actioned within: 5 business days
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